Terms & Conditions

This website is operated by Assistance Dog Partners. Throughout the site, the terms “ADP", “we," “us," and “our" refer to Assistance Dog Partners. By using this website, including accessing information, tools, and services provided by us, you agree to be bound by the terms, conditions, policies, and notices outlined on this page.

Please read our FAQ and these Terms of Service carefully before accessing or using the website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree to all the terms and conditions outlined in this agreement, you are not permitted to access the website or use any services. If these Terms of Service constitute an offer, your acceptance is explicitly limited to these Terms.

Any new features or tools added to the current website will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes directly on this page. It is your responsibility to check this page periodically for updates. Continued use of the website following any modifications signifies your acceptance of the revised Terms.

SECTION 1 – General Terms

At Assistance Dog Partners, we reserve the right to refuse service to anyone for any reason, at any time, to ensure the integrity and purpose of our platform. You acknowledge that any content you provide to us (excluding credit card information) may be transferred in an unencrypted format, which may involve: Transmission over various networks, and Modifications to conform to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Service, misuse access to the Service, or use any contact methods on the website to engage in unauthorized activity, without obtaining express written permission from Assistance Dog Partners. Rest assured, credit card information is always encrypted during transfer across networks to protect your sensitive data.

SECTION 2 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. If you provide any information by or through the web site that information must be truthful, accurate and not violate the rights of others.

SECTION 3 – Modifications to Services and Pricing

At Assistance Dog Partners, we are committed to providing high-quality products and services. However, we reserve the following rights to ensure flexibility and fairness:

Pricing and Service Adjustments

Price Changes: Prices for our products and services may change without prior notice.
Service Modifications: We reserve the right to modify or discontinue any part of the Service or its content at any time, without prior notice.
Liability Disclaimer: We are not responsible to you or any third party for changes in pricing, modifications, suspensions, or discontinuation of the Service.

Products and Services

Availability: Certain products and services may be available only online through our website, and quantities may be limited. These are subject to the terms of our Return Policy.
Final Sale Policy: All purchases are final. Returns or exchanges are only accepted if the item received is defective.
For defective items, please contact us at [email protected] within 5 business days of receiving your order, including details of the defect.
International Orders: Tracking is not provided for international shipments; therefore, tracking updates are unavailable.

Cancellation and Refund Policy for Recurring Registration Charges

At AssistanceDogPartners.org, we are committed to providing a transparent and reliable service. If you need to cancel your annual registration or request a refund, please review the following policy carefully:

1. Cancellation of Subscription

You may cancel your registration renewal at any time. To cancel, you can:

Contact our customer support team at [email protected]
Click the "Cancel Subscription Plan" link in your automatic renewal reminder email

Important: Cancellations must be completed before the start of your next billing cycle to avoid any further charges.

2. Refund Policy

Refunds for the most recent recurring charge are available within 2 days of the transaction date.
If you cancel within this 2-day window, you will receive a full refund for the most recent payment.
Refunds will be issued to the original payment method used during the transaction.

Refunds After 2 Days or Once Items Have Shipped

Refund requests will not be accepted if:

• More than 2 days have passed since the transaction.

• Any physical items (e.g., ID cards, certificates) have already been shipped.

You may still cancel your subscription to prevent future charges, but past payments will not be refunded.

Exceptions & Special Considerations

We understand that unique situations may arise. If you believe you qualify for a special exception, please contact our customer support team at [email protected], and we will do our best to assist you.

3. Termination of Access

• If you cancel your subscription, your access to registration services will remain active until the end of your current billing cycle.

• Once the billing cycle ends, your registration will expire, and you will need to resubscribe to regain access.

By subscribing to our service, you acknowledge and agree to these terms. If you have any questions or concerns, please feel free to reach out to our support team at any time.

SECTION 4 – Accuracy of Billing and Account Information

We reserve the right to decline any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per individual, household, or order. These limitations may apply to orders made using the same customer account, credit card, and/or billing or shipping address. If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided during the ordering process. Additionally, we reserve the right to restrict or refuse orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made in our store. This includes promptly updating your account details, email address, credit card information, and expiration dates as necessary to ensure smooth transaction processing and communication.

By making a purchase, you confirm that you are an authorized user of the credit card provided and agree not to dispute the payment with your credit card company, as long as the transaction aligns with the terms outlined in this agreement.

For further information, please refer to our Returns Policy.

SECTION 5 – Third Party Content and Links

Some content, products, or services available through our platform may include materials provided by third parties.

Links to third-party websites on our site may direct you to external platforms that are not affiliated with Assistance Dog Partners. We do not review, monitor, or guarantee the accuracy or quality of third-party content or services, and we assume no responsibility or liability for any third-party materials, products, services, or websites.

We are not responsible for any harm, loss, or damages that arise from purchases, interactions, or use of goods, services, resources, or content provided by third-party websites. It is your responsibility to carefully review the third party’s policies and practices before engaging in any transactions.

For any issues related to third-party products or services, including complaints, claims, or concerns, please contact the third party directly.

SECTION 6 - User Comments, Feedback and Other Submissions

If you send us specific submissions (e.g., contest entries) at our request, or voluntarily provide creative ideas, suggestions, proposals, plans, or other materials, whether online, via email, postal mail, or otherwise (collectively referred to as “comments"), you agree that we may use these comments in any manner, at any time, and without restriction. This includes the right to edit, copy, publish, distribute, translate, and otherwise use your comments in any medium. You further acknowledge that we are under no obligation to:

Maintain your comments in confidence.
Compensate you for your comments.
Respond to your comments.

We reserve the right, but are not obligated, to monitor, edit, or remove any content that we deem, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any intellectual property or these Terms of Service.

Your Responsibilities Regarding Comments

By submitting comments, you agree to the following:

Your comments will not violate the rights of any third party, including but not limited to copyrights, trademarks, privacy rights, or personal or proprietary rights.
Your comments will not include any unlawful, abusive, obscene, or defamatory material, nor will they contain viruses or malware that could harm the operation of the Service or related websites.
You will not use a false email address, impersonate another person, or mislead us or third parties about the origin of your comments.

You are solely responsible for the accuracy and legality of any comments you submit. We are not liable for any comments posted by you or any third party.

Personal Information

Any personal information you submit through the website is governed by our Privacy Policy. Please refer to our Privacy Policy for more information on how your data is handled. [Click here to view our Privacy Policy.]

SECTION 7 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct such errors, inaccuracies, or omissions, and to update or modify information or cancel orders if any part of the Service or related website contains incorrect information—without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information in the Service or related websites, including pricing details, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information on the Service or website has been modified or is current.

SECTION 8 - Prohibited Uses

In addition to other prohibitions outlined in these Terms of Service, you are prohibited from using our site or its content:

For any unlawful purpose. To solicit others to perform or participate in any unlawful acts. To violate any applicable laws, including international, federal, provincial, state, or local regulations. To infringe upon or violate our intellectual property rights or those of others. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. To submit false or misleading information. To upload or transmit malicious code, such as viruses, that could harm the functionality of the Service or other websites. To collect or track the personal information of others without consent. For any obscene or immoral purpose. To interfere with or circumvent the security features of the Service, related websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.

SECTION 9 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable.

You agree that we may, at our sole discretion, remove the Service for indefinite periods or cancel the Service at any time without notice. Your use of the Service is at your sole risk. The Service and all products delivered through the Service are provided “as is" and “as available," without any representations, warranties, or conditions, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Assistance Dog Partners, our affiliates, officers, directors, employees, contractors, or suppliers be liable for any injury, loss, claim, or damages, including indirect, incidental, punitive, or consequential damages, arising from your use of the Service, any products procured through it, or for any other claim related to your use of the Service. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so our liability will be limited to the fullest extent permitted by law.

SECTION 10 - Indemnification

You agree to indemnify, defend, and hold harmless Assistance Dog Partners and our affiliates, directors, officers, agents, contractors, licensors, and employees from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 11 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law. Any unenforceable portion shall be deemed severed from these Terms.

SECTION 12 - Termination

The obligations and liabilities of the parties incurred prior to termination shall survive termination of this agreement for all purposes.

These Terms remain effective unless terminated by you or us. You may terminate these Terms at any time by ceasing to use the Service. If we determine that you have failed to comply with any provision of these Terms, we may terminate this agreement without notice and deny you access to the Service.

SECTION 13 - Entire Agreement

These Terms, along with any related policies or rules posted on the website, constitute the entire agreement between you and Assistance Dog Partners. They supersede all prior agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 14 - Changes to Terms of Service

We reserve the right to update or modify these Terms at any time by posting changes on this page. It is your responsibility to review this page periodically. Continued use of the website or Service after changes are posted constitutes acceptance of the revised Terms.